How to dispute a credit card charge
Challenge a transaction you do not recognize or did not authorize on your Halloway credit card.
When to dispute a charge
- You do not recognize the merchant or amount
- You were charged twice for the same purchase
- You cancelled a subscription but were still billed
- Goods or services were not received as described
How to start a dispute
- Sign in to online banking and open your credit card account.
- Select the transaction and choose Dispute charge.
- Provide details about why you are disputing the charge.
You may also call 1-800-425-5696 or visit a branch. Disputes must generally be reported within 60 days of the statement date showing the charge.
During the investigation
We may issue a provisional credit while we review your claim. You are not required to pay the disputed amount while the investigation is open, but you must pay any undisputed balance by the due date.