Contact us

Whether you have a question about your account, need help with online banking, or want to speak with a specialist — our team is ready to help.

Send an enquiry Visit help centre
AI help guide

Describe what you need in everyday language. We'll surface the most relevant guides for you.

How to reach us

Choose the channel that suits you best. For urgent card or fraud issues, call our 24/7 line.

Opening hours

  • Phone support Monday – Friday, 8:00 am – 8:00 pm ET
    Saturday, 9:00 am – 1:00 pm ET
  • Branch lobby Monday – Friday, 9:00 am – 5:00 pm
    Saturday, 9:00 am – 12:00 pm
  • Online banking help Available 24/7 via help centre

Closed Sundays and federal holidays.

Mailing address

Halloway Bank & Trust
Customer Service Centre
1200 Commerce Plaza, Suite 400
Cincinnati, OH 45202

Please include your account number and a daytime phone number on all written correspondence.

62 branches across OH, IN & KY

Branch locator

Find your nearest Halloway Bank & Trust branch, ATM, or drive-through. Interactive maps and branch details are coming soon.

Branch locator — coming soon

Send a general enquiry

Complete the form below and we'll respond within 2 business days. For complaints, please use our dedicated complaints process.

General enquiry form

Required fields are marked. Your enquiry will be assigned to our customer service team and you'll receive a case reference on submission.

Include any account details, dates, or reference numbers that will help us respond faster.

We aim to respond within 2 business days. For formal service issues, use our complaints process.

Still need help?

Browse our help centre for instant answers, or raise a complaint if something needs formal review.

Help centre Raise a complaint