How to reset your online banking password
Recover access to online banking if you forgot your password or your account is locked after too many attempts.
Before you start
Have your username, registered email address, or mobile number ready. For security, we may ask you to verify a one-time code.
Reset from the sign-in page
- Go to the Halloway Bank & Trust sign-in page and select Forgot password.
- Enter your username or the email address linked to your account.
- Choose email or text message to receive a verification code.
- Enter the code and create a new password that meets our security requirements.
Password requirements
- At least 12 characters
- Mix of upper and lower case letters, numbers, and symbols
- Cannot match your last five passwords
Still locked out?
Call customer service at 1-800-425-5696 or visit a branch with valid photo ID. We can verify your identity and restore access the same day.