What to do if your debit card is lost or stolen
Immediate steps to protect your account and request a replacement debit card.
Act immediately
If your card is missing, freeze it right away to prevent unauthorized purchases.
Option 1: Mobile app or online banking
- Sign in to Halloway mobile banking.
- Open Cards and select your debit card.
- Tap Freeze card to block new transactions instantly.
Option 2: Call us 24/7
Report a lost or stolen card at 1-800-425-5696. We will cancel the card and issue a replacement with a new number.
Replacement card
- Standard delivery: 5–7 business days by mail
- Instant issue available at most branches during business hours
- Update recurring payments with your new card number
Review recent activity
Check the last 60 days of transactions. If you see unauthorized activity, report it within 60 days to limit your liability under federal regulations.